2018-04-15 / Marketplace

McLaren Lapeer Region introduces online scheduling for ER visits

LAPEER — As part of a continual effort to provide enhanced patient experiences, the emergency department at McLaren Lapeer Region has introduced online self-scheduling and check-in to reduce patients’ wait times in the emergency department. This two-click scheduling functionality lets patients with non-life threatening or debilitating conditions select an arrival time and stay at home until their treatment time arrives.

By making self-scheduling accessible, McLaren Lapeer Region offers patients more control over their healthcare experience by supporting a comfortable, more convenient waiting experience. McLaren Lapeer Region decided to invest in self-scheduling, as such tools have shown to have a significant impact on patient satisfaction.

“It’s always our goal to treat the whole patient, going beyond their illness or ailment by also addressing their anxieties and helping them feel more relaxed,” said Chris Candela, president and CEO of McLaren Lapeer Region. “Waiting at home offers greater comfort and convenience.”

To utilize online check-in, patients access the McLaren Lapeer Region website and select the treatment time that best fits their schedule. They immediate receive an email confirmation, and the team at the emergency department receives notification of the patient’s arrival time. All submissions are reviewed by McLaren Lapeer Region healthcare providers, with the system designed to filter for specific symptoms and keywords that might indicate a potential life-threatening condition. Those patients are immediately prompted to call 911 or head to their nearest emergency department.

This new functionality is aligned with McLaren’s goal to increase overall patient access, as evidenced by the launch of online scheduling for primary care and OB/GYN physician appointments in 2014.

“We strive for the highest possible level of quality and comfort,” added Candela. “McLaren Lapeer Region is working to reduce barriers to care. And this is part of our effort to improve the overall health of our community.”

To schedule treatment at the ER, visit mclaren.org/lapeerregion.

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